Terms and Conditions
1. Acceptance of the Terms
By using our platform, you agree to be bound by these terms and conditions (the "Agreement"). If you do not agree with any part of the Agreement, please do not use our platform.
2. Eligibility Requirements
You must be at least 18 years old to use our platform. We reserve the right to request proof of age from users who appear to be under 18.
3. Geographic Restrictions
Our services are restricted to certain countries and territories. If you attempt to access our platform from a country or territory that is not eligible, we may block your account or terminate your membership at any time without notice.
4. Account Registration Rules
To use our platform, you must create an account by providing accurate and complete information about yourself, including your name, email address, and password. You are responsible for maintaining the accuracy of your personal details and notifying us if they change.
5. One-account-per-user Policies
Each user is limited to one account on our platform. We reserve the right to suspend or terminate any accounts that we suspect may be using duplicate identities or violating this policy.
6. Identity Verification and KYC
We may request identification documents from users to verify their identity and comply with anti-money laundering regulations (KYC). You agree to provide us with such information promptly upon request.
7. Account Accuracy Obligations
You are responsible for ensuring that the personal details in your account are accurate, complete, and up-to-date at all times. If you fail to update your details when they change, we may suspend or terminate your membership without notice.
8. Account Security Responsibilities
You agree to use our platform responsibly and not compromise its security by sharing your login credentials with others. You must keep your password confidential and secure it from unauthorized access.
9. Restricted Behaviour and Prohibited Activities
We prohibit users from engaging in any form of abuse, including but not limited to:
You agree that if you engage in any prohibited activity on our platform, we may take action against your account without notice.
10. Bonus and Promotion Rules
All bonuses and promotions are subject to these terms and conditions as well as specific bonus rules that will be communicated at the time of promotion. You must read and understand such terms before participating.
11. Wagering and Gameplay Conditions
Wagers, gameplay, or betting on our platform is governed by laws of relevant jurisdictions. If you fail to meet any wagering requirements for bonuses, we may cancel such bonus without notice.
12. Bonus Abuse Prevention
We reserve the right to investigate and prevent bonus abuse in all forms, including but not limited to:
If we suspect that a user is engaging in prohibited behavior, we may take action against their account without notice.
13. Deposits and Withdrawals
All deposits are non-refundable unless explicitly stated otherwise by us. We reserve the right to require proof of identity for withdrawals as well as adhere to anti-money laundering regulations (AML).
We will process all valid withdrawal requests in accordance with these terms and conditions as well as applicable laws. If we suspect any unusual or prohibited activity, we may delay payment until further investigation.
14. Verification Before Withdrawals
You agree that before withdrawing funds, you must verify the ownership of your bank account through a third-party authentication service designated by us.
15. Processing and Review Procedures
We will review all transactions on our platform for possible irregularities or suspicious activity. If we suspect any issues with withdrawals or deposits, we may delay payment until further investigation is complete.
16. Responsible Gambling Expectations
We encourage users to gamble responsibly and within their means. You agree that you are aware of the risks associated with gambling and will not use our platform as a means of making money quickly.
17. Self-exclusion and Account Restrictions
If we believe your behavior poses a risk to yourself or others, we may restrict access to our platform in whole or in part without notice. Users can opt out for self-exclusion periods of 6 months up to several years (permanent) through their account settings.
18. Game Fairness and RNG Systems
We use certified random number generators (RNGs) to ensure that all games on our platform are fair and unpredictable. The outcomes of such games are entirely the result of chance, and we have no control over them.
19. Technical Interruptions or Voided Gameplay
If any technical issues prevent gameplay during a session, your wager will be voided without further action by us. Similarly, if any errors occur in generating random numbers affecting gameplay results, you may request re-play on the game at our discretion.
20. Suspension or Closure of Accounts
We reserve the right to suspend or close accounts for various reasons including but not limited to:
In such case, you acknowledge that any unpaid winnings on an account will be forfeited.
21. Intellectual Property and Platform Ownership
Our platform is owned by us or our affiliates as applicable under intellectual property law in the jurisdiction where we operate. By accessing our site, users agree not to reproduce, copy, distribute, modify, create derivative works from or use any material without permission first being sought in writing.
22. Limitation of Liability
We shall not be liable for indirect losses (including but not limited to consequential loss) that arise under these terms and conditions or as a result of accessing our platform.
Our maximum liability will be capped at the amounts received by users from us on account of wagers, games played and any other benefits provided. If you have further disputes with such liability limits, please refer them in writing within thirty (30) days after first occurrence to avoid exclusion under applicable law.
23. Modification of Terms
We may modify these terms at our discretion without prior notice or consent from users. It is your responsibility to review and understand the most recent version each time you use our platform before participating in wagers, games played, claiming bonuses, etc., as modified terms prevail over all previous versions unless otherwise stated.
24. Contact or Support Guidance
For any support inquiry, clarification on these rules or resolving disputes regarding transactions carried out using your account or for other business-related matters (including license applications), please contact us.
25. Applicable Licensing or Regulatory Oversight
These terms are governed by and construed in accordance with the laws of Malta, the governing jurisdiction for our business. Any disputes shall be subject to the exclusive jurisdiction of Maltese courts.
We comply with all applicable laws and regulations regarding remote gambling services offered across jurisdictions as set forth herein (AML/KYC).
